Anyone with a complaint or query about the VET sector now has one number to call – 13 38 73.
The hotline, recently launched by the Assistant Minister for Education and Training, Senator the Hon Simon Birmingham, directs complaints to the appropriate Commonwealth, state or territory organisation for help.
“This new one-stop-shop hotline, a joint initiative with state and territory governments, will make it easier to stop the exploitation of students, businesses and taxpayer funding,” Senator Birmingham said.
The hotline also allows the Department of Education and Training to analyse complaint trends in order to quickly identify what further action and improvements are needed.
The National Training Complaints Hotline is accessible on 13 38 73 (Monday to Friday from 8am to 6pm nationally) or via email at firstname.lastname@example.org. For more information about this initiative, click here.